CASE STUDY 3. HANK KOLB
2. Elaborate the own answer for both the questions listed at the end in the Hank Kolb case study 5. Which are the key conclusions you extract from Hank Kolb case?
1 ) What are what causes the quality problems on the Greasex line? Display your answer on a fishbone diagram. Fishbone Diagram
The groups of concerns defined over are the elements for the fishbone plan. Within this fishbone diagram we can see the cause and effect marriage and how these types of smaller concerns lead to poor quality assurance all together
1 . Difficulties with Suppliers
Inferior supplies, this refers to the lower quality plastic nozzle heads for the Greasex can easily. 2 . Difficulties with Methods and Procedure
Flawed design procedure,. Questionable evaluation procedure, and marketing process 3. Issues with Machines
Deficiency of maintenance, this refers to the usage of a machine not actually designed for the task and the absence of preventive maintenance of the machine 5. Problems with Staff members
Lack of teaching (for equipment operators), this kind of refer to the absence of formal training on the job process intended for machine providers. 5. Difficulties with People and Surroundings
Insufficient Motivation, this kind of refers to Hamler's statement that mistakes takes place once in a while and there is actually practically nothing people are undertaking to guarantee that similar mistakes are not repeated. Lack of Quality Standards, this kind of refers Simmons action venting the rejected cans by hand, when it should be done professionally using standardized instruments.
1 . Hank Kolb should inspire their subordinate to perform a make/buy examination to determine in the event they should off-load the production to another company. This idea is helpful since it provides an opportunity to remove the problem and offer a quality product in the quantities needed. In this scenario, the company must properly select supplier that has the high quality systems set up 2 ....